Customer Service

Shipping charges are added to all billed orders. On prepaid orders, add 15% of the total or a minimum of $4.85.

Provide a street address, rather than a P.O. Box, for FedEx service.

Most in-stock items are delivered 7-10 business days after receipt of your order. If you require priority shipping, you must provide authorization for the additional charges.

Pflaum Gospel Weeklies are dated products mailed through the U.S. Postal Service. Your order will be entered for the next available issue. Call customer service or your sales rep for specific scheduling details.

Payments are due 30 days from invoice date. Include a copy of your invoice. All payments should be made in U.S. dollars.

Dated and reproducible items are non-returnable. All other returns require prior authorization within 30 days of invoice date. Call customer service at 1.800.543.4383.

We strive to meet our customer needs and will allow limited returns up to 10% of your total order.

If you need FEWER copies (up to 10% of your order), you must call us for a return authorization by November 3, 2025. No decreases may be made after November 3, 2025.

Quarterly Shipments – You have two options:

Refund Option: For a refund, you must return all materials (lessons, Catechism handbooks) to arrive in our warehouse no later than November 24, 2025, with a return authorization. You must use a trackable method (UPS, FedEx).

Fee Option: You may choose to pay a $5 fee per copy and then you do not have to return anything.

Example for Quarterly Shipments Only:

• Your initial order is for 40 copies.
• You call on October 20th and reduce your quantity to 36.
• We will immediately change the price on your account for those 4 unneeded copies to $5 each.
• As long as we receive your four (4) Catechism handbooks by November 24th, we will remove the $5 cost for those 4 copies.
• If you would prefer not to return Quarterly materials, the $5.00 for each of the 4 reduced copies ($20) will be part of your balance due.

POLICY FOR ADJUSTING YOUR ORDER AND RETURNS

Annual Delivery: Only unopened student packs may be returned (up to 10% of your order). For a refund, you must return unopened student packs to arrive in our warehouse no later than November 24, 2025, with a return authorization. You must use a trackable method (UPS, FedEx). There is no “fee option” for annual delivery.

Digital Edition and Combos: There are no refunds or returns on digital products.

All returns will be made at the customer’s expense.

*Returns: Please use UPS, FedEX or USPS with a tracking number. DO NOT send a package to us marked “Return to Sender” or “Refused.” Any material arriving after November 24, 2025, or without return authorization will not receive credit.

Return packages with your return authorization to:

Bayard/Accent
1200 Reco Ave.
St. Louis, MO 63126

Call our designated representative for bookstores and distributors at 1.800.543.4383 for our discount policy, terms, and conditions.

For more information or to order in Canada, contact:

Novalis, P.O. Box 11050 Centre-Ville Stn, Montreal, QC H3C 4Y6 • 1.800.387.7164

Please call or write for prices and shipping options.