Customer Service

Customer Service can be reached at:

1.800.543.4383

8:00 AM – 6:00 pm ET

Se*****@Ba******************.com

Shipping charges are added to all billed orders. On prepaid orders, add 15% of the total or a minimum of $4.85.

Provide a street address, not a P.O. Box, for UPS and FedEx deliveries.

Most in-stock items are delivered 7-10 business days after your order is processed. If you require priority shipping, you must provide authorization for the additional charges.

Payments are due 30 days from invoice date. Include a copy of your invoice. All payments should be made in U.S. dollars.

Dated and reproducible items are nonreturnable. All other returns require prior authorization within 30 days of invoice date. Call customer service at 1.800.543.4383.

ADJUSTING YOUR ORDER

For additional copies, contact your sales rep for availability and delivery options.

If you need FEWER copies (up to 10% of your order), you must call us for a return authorization by November 2, 2026. No decreases may be made after November 2, 2026.

RETURN POLICY

Printed Copies: Only unopened student packs may be returned (up to 10% of your order). For a refund, you must return unopened student packs to arrive in our warehouse no later than November 23, 2026, with a return authorization. You must use a trackable method (UPS, FedEx).

Digital Edition and Combos: There are no refunds or returns on digital products.

All returns will be made at the customer’s expense.

Please use UPS, FedEx or USPS with a tracking number. DO NOT send a package to us marked “Return to Sender” or “Refused.” Any material arriving after November 23, 2026, or without return authorization will not receive credit.

Return packages with your return authorization to:

Bayard/Accent
1200 Reco Ave.
St. Louis, MO 63126

Call our designated representative for bookstores and distributors at 1.800.543.4383 for our discount policy, terms, and conditions.

For more information or to order in Canada, contact:

Novalis, P.O. Box 11050 Centre-Ville Stn, Montreal, QC H3C 4Y6 • 1.800.387.7164

Please call or write for prices and shipping options.