Customer Service

Shipping charges are added to all billed orders. On prepaid orders, add 15% of the total or a
minimum of $4.85.

Provide a street address, rather than a P.O. Box, for FedEx service.

Most in-stock items are delivered in 7-10 business days after receipt of your order. If you require
priority shipping, you must provide authorization for the additional charges.

Pflaum Gospel Weeklies are dated products mailed through the U.S. Postal Service. Your order
will be entered for the next available issue. Call customer service or your sales rep for specific
scheduling details.

Payments are due 30 days from invoice date. Include a copy of your invoice. All payments should be
made in U.S. dollars.

Dated and reproducible items are non-returnable. All other returns require prior authorization within
30 days of invoice date. Call customer service at 1.800.543.4383, ext. 1184.

If you need FEWER copies than your order today, you must notify us by October 15, 2021, of your
final student enrollment. For a refund, you may return the materials to arrive in our warehouse no
later than October 29, 2021, with a return authorization. Return using a trackable method.
Or you may choose to pay a $5 fee per copy and you do not have to return anything.
No decreases can be made after October 15, 2021.

There are no refunds or returns on digital products or on sets that contain a digital product.

Call our designated representative for bookstores and distributors at 1.800.543.4383 for our discount
policy, terms, and conditions.

For more information or to order in Canada, contact:

Novalis, P.O. Box 11050
Centre-Ville Stn, Montreal, QC H3C 4Y6
1.800.387.7164

Please call or write for prices and shipping options.